Legal
Please read these terms carefully before using this website or engaging our services. By accessing coachedbyhelen.com.au, submitting an enquiry, downloading a free resource, or entering into a coaching arrangement with us, you agree to be bound by these terms. If you do not agree, please do not use our website or services.
Section 01
Coached by Helen is operated by Helen Jordan-Hawkins, a personal trainer and strength coach based in Brisbane, Queensland, Australia. References to "we", "us", "our" or "Helen" in these terms refer to Helen Jordan-Hawkins trading as Coached by Helen.
We provide online coaching services, in-person personal training at Function Well, Newstead Brisbane, and free educational resources to clients in Australia and internationally. These terms govern your use of our website and services regardless of where you are located.
Section 02
Our coaching services include online strength coaching delivered via app, in-person personal training sessions, nutrition guidance, and associated support. The specific inclusions and investment for your program will be confirmed directly with you before commencement.
By engaging our coaching services you agree to the following:
Health disclaimer: The information and programs provided by Coached by Helen are for general fitness and educational purposes. They are not a substitute for medical advice, diagnosis, or treatment. If you have any medical condition, injury, or health concern, please consult a qualified medical professional before commencing any exercise program.
Section 03
Online coaching programs are delivered through TrainHeroic. By accessing your program through TrainHeroic you are also subject to TrainHeroic's Terms of Service and Privacy Policy.
Access to TrainHeroic is provided as part of your coaching program. You are responsible for maintaining the security of your login credentials. You must not share your account access with any other person.
Section 04
Payment terms, amounts, and schedules will be confirmed between you and Helen before your coaching program commences. Standard payment arrangements include an upfront deposit or full payment prior to program delivery, with specifics discussed during your initial consultation.
Deposits: Where a deposit is required, it is non-refundable once your program has commenced and your place has been confirmed.
Cancellations by you: If you wish to cancel your coaching program after commencement, please contact Helen directly. Refunds for unused sessions or program periods will be considered on a case-by-case basis at Helen's discretion, taking into account the work already delivered and any reasonable cancellation costs incurred.
Cancellations by us: In the unlikely event that we need to cancel or significantly alter your program, we will notify you as soon as possible and offer either a refund for the unused portion or an alternative arrangement.
In-person session cancellations: We ask for a minimum of 24 hours notice for cancellation of in-person sessions. Sessions cancelled with less than 24 hours notice may be forfeited at Helen's discretion.
Nothing in these terms is intended to exclude, restrict, or modify any rights you may have under Australian Consumer Law or any equivalent consumer protection legislation applicable in your jurisdiction that cannot lawfully be excluded.
Section 05
Free resources available on our website, including downloadable guides, are provided for general educational and informational purposes only. They do not constitute personalised health, medical, or fitness advice.
By downloading a free resource you agree to receive email communications from Coached by Helen. You may unsubscribe at any time via the link in any email. See our Privacy Policy for full details on how we handle your information.
All content on this website, including text, images, guides, and design, is owned by or licensed to Coached by Helen. You may not reproduce, distribute, or use this content commercially without our prior written consent.
Section 06
We may request permission to use photographs, videos, testimonials, or progress content featuring you for marketing purposes on our website, social media, or other promotional materials.
Section 07
To the maximum extent permitted by law, Coached by Helen will not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website, free resources, or coaching services, including but not limited to injury, illness, loss of income, or failure to achieve desired results.
Our total liability to you for any claim arising in connection with these terms or our services is limited to the amount you have paid us in the 30 days prior to the event giving rise to the claim.
Exercise involves inherent risk. By participating in any program, you accept that physical exercise can result in injury even when performed correctly and under supervision. You take full responsibility for your own health and safety during your program and agree to follow all instructions and guidance provided.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be lawfully excluded under applicable law including Australian Consumer Law.
Section 08
We are committed to providing a respectful, professional, and supportive coaching environment. We ask that all clients engage with us in kind.
We reserve the right to terminate a coaching relationship immediately, without refund, if a client behaves in a way that is abusive, threatening, discriminatory, or otherwise unacceptable toward Helen or any associated staff. We also reserve the right to refuse service to any person at our discretion.
Section 09
Our services involve the use of third-party platforms including Tally.so (enquiry forms), Systeme.io (email list and website), and TrainHeroic (coaching delivery). Your use of these platforms is subject to their own terms and policies, which we encourage you to review:
We are not responsible for the availability, content, or practices of third-party platforms. Any issues with those platforms should be raised directly with the relevant provider.
Section 10
We welcome clients from Australia and internationally. These terms are governed by the laws of Queensland, Australia. However, we acknowledge that clients in other jurisdictions may have rights and protections under their local consumer and privacy laws that cannot be overridden by contract.
Nothing in these terms is intended to limit rights that cannot lawfully be excluded under the laws of your jurisdiction, including consumer protection laws applicable in the European Union, United Kingdom, United States, Canada, or New Zealand.
If you are located outside Australia and have a dispute arising from these terms, we will make reasonable efforts to resolve it directly and in good faith before any formal proceedings are commenced.
Section 11
We may update these terms from time to time to reflect changes in our services, platforms, or legal obligations. The updated date at the top of this page will be revised whenever changes are made. Your continued use of our website or services after any update constitutes acceptance of the revised terms.
For active coaching clients, any material changes to terms that affect your current arrangement will be communicated to you directly before they take effect.
Questions or Concerns
If you have any questions about these Terms and Conditions or wish to discuss any aspect of your coaching arrangement, please contact us directly.
Helen Jordan-Hawkins / Coached by Helen / Brisbane, Queensland, Australia